FREQUENTLY ASKED QUESTIONS
FIND YOUR ANSWERS
Do you offer gift voucher ?
Yes. Why not treat family or friends, so that they can enjoy a wonderful canal cruise experience ? Purchase a gift voucher here.
What kind of boat do you use ?
The cruises are operated throughout the year by “Kingfisher” which is 65 foot long by 10 foot 6 inches wide. It has seating for 48 at table plus 6 cushioned side bench seats and seating for 6 at the front of the boat (bow).
There is a large toilet and opposite a welcome area and bar. The walls and surrounds of the boat are in light wood with the seat cushions in blue and the tables in red. Crockery is white and a menu and safety card is placed at each table.
There is sound surround system which can use all main sources of music including iPod, mp4 and CD. Facilities are available for overhead projection which can be played through computer and via usb sticks. This allows any type of presentation to be used on board and includes films.
There is ceiling spot lighting throughout the boat and in an emergency lighting is also available through the centre of the boat along the aisles.
Hot and Cold food is available on most cruises and the bar is fully licensed. At least two crew will be available to meet and greet and look after customer needs and requirements on board. All meals are served at seat.
How can I contact Kingfisher Cruises ?
Contact us by phone +44 01524 389410, send us an email here or visit our office located at Barton Grange Hotel, 746-768 Garstang Road, Barton, Preston, PR3 5AA.
Do you offer access for persons with reduced mobility?
Unfortunately the boat does not have wheelchair access, although we can accommodate wheelchair users who can walk short distances, provided that the chair is foldable.
Do you accept animals ?
We are a dog friendly boat and a water bowl is available on request to a crew member – we do not however allow dogs on our food cruises for hygiene reasons.
How can I book for a group ?
Can you cancel a cruise due to bad weather ?
All services are subject to weather and operational circumstances; please ring 01524 389410 during office hours to check sailings, particularly in the case of forecasted high winds
Is it obligatory to book a cruise in advance?
Booking in advance is essential for all cruises. Cruises run subject to bookings. For card payments by telephone, call 01524 389410. We accept most credit and debit cards with no additional fee. Bookings can also be made securely online here.
Do you have a children price ?
Do you provide customer parking ?
Where are the cruises departing from ?
For full details and maps of how to reach us please see click here.
The main departure point in winter (November to April) is Barton Grange Garden Centre marina.
During the summer season “Kingfisher” is at Barton Grange Friday to Sunday.
The main departure point in Summer (May to October) is Lancaster Aldcliffe road on a Tuesday, Wednesday & Thursday.
On board Services
Do you sell souvenirs and gifts ?
Souvenirs can be purchased on board the boat subject to availability.
Do you sell drinks and food on board ?
Can visitors smoke on board ?
All our boats are non-smoking. However, it is possible to smoke on the outdoor terrace at some of our restaurants. Some of our boats are equipped with an exterior platform where you can smoke.
What security measures are taken by Kingfisher Cruises ?
All of our staff receive annual training covering safety awareness, fire, first aid and manual handling. It also includes customer care training and how to handle difficult situations.
On departing from the mooring a member of staff will advise customers of the emergency procedures.
Departures from Barton Grange
Cruises operate all year round from Barton Grange, in winter the boat is available seven days a week between November and April. In summer (May to October) the boat is available Fridays to Sundays.
There is free car and coach parking available. All access is on the level. A pedestrian crossing provides a safe route between the garden centre and marina departure mooring.
Stagecoach operates a bus service 40/41 between Preston and Lancaster every half hour during the day on Mondays to Saturdays. A hourly service operates on Sundays. The bus stop is less than 5 minutes from the marina cruise departure point. If travelling by bus the stop is Bilsborrow Barton Grange Garden Centre. The nearest railway station is Preston (6 miles). The 40/41 bus service operates from the bus station which is approximately 1 mile from the railway station.
Public toilets are available at the Garden Centre should customers wish to use this facility prior to boarding.
Departures from Lancaster
Lune aqueduct cruises operate on Tuesdays to Thursdays throughout the summer (May to October) operating a timetabled service as shown in our leaflet or on the website. There is a flat access from the junction with Queen Street or a stepped access with additional access slope for wheelchairs etc from the coach layby at the junction with Penny Street.
Private toilets are available nearby by asking the crew to unlock these in emergency only.
The boat has its own toilet facility.
Car Parking is available at the Auction Mart car park which is not the easiest to access because of the one way system. A plan on our website with directions is available for those travelling by car. The auction mart car park is less than 5 minutes from the boat departure mooring. The car parking charge for 3 hours is £4.90 please check our website prior to arrival on the latest charges.
Stagecoach operate a large number of buses to the bus stops adjacent to the hospital including the 40/41 bus service. The bus stops are less than 5 minutes from the boat departure mooring.
The nearest rail station is Lancaster situated just 1 mile from the cruise departure mooring. Taxis are available at the west exit (platform 3) or walking on the flat takes 20 minutes.
The city centre and shopping area is just a 5 minute walk from the mooring point.